The Client Experience Navigator supports clients from initial contact through discharge by coordinating an organized, high-quality care experience. This role helps ensure each client is connected to the appropriate clinician for intake, supported through BHC enrollment, and receives coordinated, continuous services across the care team (therapy, medication management, peer support, case management, and community resources).

The Client Experience Navigator may also work directly with the client during intake to assist the clinician with required enrollment documentation (as appropriate to role scope) and continues to support documentation and workflow needs throughout the client’s case to ensure timely completion of required forms and care milestones.

The Client Experience Navigator tracks the client’s progress throughout their case using defined care experience and documentation metrics, helping the multidisciplinary team maintain alignment between services delivered and the treatment plan, and ensuring required forms and documentation are completed accurately and on time. This role also supports reporting, outcomes tracking, and continuous quality improvement efforts related to client flow, engagement, and care coordination.

The Human Resources Manager is responsible for overseeing the daily operations of the HR department, ensuring compliance with federal and state regulations as well as Oxbow Center policies, supporting recruitment and retention efforts, benefits coordination and fostering a positive and professional workplace culture.

This is a hands-on leadership role that partners closely with executive leadership and supervisors to ensure effective people management practices across the organization.

The Oxbow Center Therapist will play a vital role in providing comprehensive mental health and substance use services to our clients. The critical tasks include assessing and diagnosing clients by gathering details about their mental health and substance use conditions, symptoms, stress factors, and personal background. Additionally, this position will establish positive and trusting rapport with patients, create individualized treatment plans, and provide counseling and treatment, adjust treatment plans as necessary to improve clients’ mental health and well-being.

The Mental Health Technician plays a pivotal role in the compassionate and effective care of individuals facing mental health challenges. The primary responsibility of this role is to provide direct support and assistance to patients, contributing to their overall well-being within a therapeutic environment. This dynamic role involves a range of essential functions, including assisting in treatment planning, providing education, support and consultation to families. Provides assistance with activities of daily living, develops employment opportunities, supports and advocates for the clients who are employed, provides case management and outreach services as appropriate.